Q. Who do Icontact if I have questions about my claim status or the reimbursement process?
A. You have several easy ways to get support:
zizzl health in-system chat: Available in the lower-right corner once you’re logged in. This chat can answer common questions through the knowledge base and connect you with a live support agent if needed.
zizzl Concierge Team (Phone): Call 414-800-2278, Monday–Friday.
zizzl Concierge Team (Email): Email [email protected] for assistance.
Q. Where can I see my claim status or history?
A. On zizzl health “Your Account Balances” feature select the Manage Account button. This feature will open a secondary window displaying your full reimbursement account details where you can see direct deposit information, claim status and history, and available balance.
Q. I don’t see an account balance, but I’m eligible for reimbursement from my employer. Why?
A: This is most often due to timing.
Your account balance will appear on or after your ICHRA eligibility date.
Reimbursement amounts are updated on the first of each month.
For example, if your eligibility begins January 1, your balance will appear on January 1.
If you submitted an off-platform enrollment form, please allow 5 business days for processing. Once processed, your balance will appear at the later of your eligibility date or the processing completion date.
If you believe your balance should already be visible, please contact the zizzl Concierge Team for assistance.
Direct Deposit FAQ
How to set up Direct Deposit
Direct Deposit is set up electronically; no form is required. Direct Deposit can be set up the first time you submit a reimbursement request.
You can change your direct deposit if needed when future requests are submitted.
The steps to complete adding a Direct Deposit for your ICHRA reimbursement are:
1. Log in to zizzl health using your username and password.
2. Navigate to the “Your Account Balance” Feature, located on the right side of the home page.
3. Click on “Submit Reimbursement. This will open a mini window “Pay Yourself Back” for you to enter in your claim information and payment details.
4. Within the reimbursement panel, locate the Transfer To section and the “Link Account”. Click the hyperlink
5. Connect your bank account using one of the following methods:
a. Phone number
b. Bank account login
c. Account number & Routing number
General
Q. Why do I need to set up a direct deposit?
A. Direct deposit is required before a reimbursement can be issued. Once your reimbursement request is approved, funds are sent directly to your bank account. This ensures your reimbursement is delivered securely and without delay.
Q. Do I need to send in a Direct Deposit form?
A. No, the Plaid link account feature serves as the secure and fast method to verify and add your direct deposit information
Q. Do I need to wait to add direct deposit until I submit a claim?
A. No. You can add or update your direct deposit information at any time by selecting Manage Your Account under Your Account Balances. This will open a new window where you can add or change your bank information.
Q. What is Plaid, and is it safe?
A. Plaid is a secure service that allows you to connect your bank account so reimbursements can be deposited directly. It uses strong encryption, does not store your bank login credentials, and allows you to control and revoke access at any time. Plaid follows strict privacy standards and regular security audits to protect your information.
Claims FAQ
How to Submit a Claim
1. Log in to zizzl health using your username and password.
2. Navigate to the “Your Account Balance” Feature, located on the right side of the home page.
3. Click on “Submit Reimbursement. This will open a mini window “Pay Yourself Back” for you to enter in your claim information and payment details.
4. Complete each of the fields in the Pay yourself back screen
Upload Receipt:
Premium Reimbursement - this can be your carrier invoice for the month of reimbursement and/or payment confirmation.
The image must reflect the name of the Carrier, Name of Primary account holder, premium/payment amount, and date.
Medicare Reimbursement: this can be a Medicare billing statement or SS COLA.
Example
Eligible Expenses (if applicable) – this can be a receipt or invoice of the medical expense and cost.
Note: You can upload multiple documents if needed.
Service Date:
Premium Reimbursement - Enter 01 for the first day of the coverage month. (Example January 1, 2026 for January 2026 premium payment).
Why this matters: Premium reimbursements are reviewed by coverage month, not the date you paid the premium. Using the first day of the month helps your claim get processed correctly and without delays.
Eligible expenses (if applicable) - the date should be for when you received care or made purchase and should match the date on your receipt/invoice.
Provider Name:
Premium Reimbursement – Enter the name of your insurance carrier.
Eligible expenses (if applicable) - Enter the provider's name or vendor for the expense.
Service Description
Premium Reimbursement – Enter the month and year of the premium payment and any other helpful information
(Ex. January 2026 premium payment for spouse’s coverage.)
Eligible expenses (if applicable) – Enter a brief description of the service or item.
(Ex. Office visit or Prescription)
Amount
Premium Reimbursement – Enter the eligible monthly premium amount, up to your available ICHRA funds.
Eligible expenses (if applicable) – Enter expense amount, up to the available ICHRA funds and not more than the service cost.
Note – Claims may be denied if the amount entered exceeds the service cost or your available ICHRA funds.
Category
Premium Reimbursement – Select Medical
Eligible expenses (if applicable) – Choose the category that best matches your expense: Medical, Dental, Vision, or Other.
5. Add or verify your bank account
Make sure your direct deposit information is added or up to date.
Tip: See ‘How to Add Direct Deposit’ in this guide for step-by-step instructions.
6. Review your claim information
Check all details carefully - dates, amounts, and provider information. Missing or incorrect entries may delay your reimbursement or result in denial.
7. Submit your claim.
Click submit. You’ll see a confirmation message and receive a Claim ID, Write this down to track your claim.