Q1: I didn’t receive my login email. What should I do?
A:
First, check your junk or spam folder, as the email may come from an unfamiliar address.
If you still don’t see it, try resetting your password:
Use your email with +admin added before the “@” (example: [email protected])
This will send you a new email, which often goes through more reliably
If you still don’t receive anything, please contact support for assistance
Q2: My username isn’t working. What am I doing wrong?
A:
Your username is your email address with “+admin” added before the @ symbol
Example: [email protected]
This is a common step that can be missed, so double-check the format
If it still doesn’t work, please reach out to support
Q3: I’m getting an error when setting up or using MFA (Multi-Factor Authentication). What should I do?
A:
If you’re logging in for the first time:
You’ll be asked to enter your phone number to receive a verification code
This is normal, but you may experience a temporary error
If you see an error message:
Click the back button on your browser
This should take you to your portal home page
If you’re trying again later:
Try logging in again the issue may resolve itself
Be patient when waiting for your code (it can take up to 30 seconds)
You may be asked to enter your phone number again
If the error happens again:
Refresh the page or click the back button
This usually resolves the issue
Still not working?
Please contact support so we can assist you further (414-800-2278) or [email protected]